cancellation and refund policy
Public Live Webinars
Cancellations
To receive a full refund, requests to cancel the registration must be emailed to info@evolutiongroupinc.com and received no later than 5:00 PM ET., 2 business days prior to the webinar start date (or first course in a program). No refunds will be issued after this time, however, the webinar recording will be available for the registered participant(s) to view for a period of 7 days.
If Evolution Group cancels or reschedules the webinar for any reason, the option to receive a full refund or a credit is available. The credit may be applied against a purchase of Evolution Group Inc.'s other products and must be used within 365 days of the original course purchase date.
All refunds will be issued by Evolution Group Inc. within 10 business days of the webinar date, to the original method of payment. Financial institutions may take longer to process the refund.
Substitutions
Participant substitutions are permitted up to 1 business day prior to the start of the webinar. Please email the first name, last name, and email address of the new participant and the name of the person they will be replacing to info@evolutiongroupinc.com.
Technical Issues
If a technical failure at a participant’s home, workplace or another access point, or any other circumstances, prevents access to the live webinar, the participant will not be given a refund however, upon request, access to the webinar recording will be available for 7 calendar days.
If there is a technical failure on Evolution Group’s part, there is an option to access the webinar recording for 7 calendar days or a full refund. A request for either must be made to info@evolutiongroupinc.com no later than 7 business days after the scheduled webinar.
On-Demand Learning
Passwords
Passwords are purchased for access to specified on-demand courses and are redeemable within 365 days of purchase. All password purchases are considered final and are forfeited if not used within the 365-day timeframe. Passwords may be exchanged for another course or product of equal or greater value, paying any additional costs incurred, as long as no portion of the original course, including course materials, was accessed. The exchanged course or product must be completed within 365 days of the original purchase of password(s).
Activation of Course
Upon registration, participants will receive a notification email from the Evolution Group TalentLMS Learning Centre with the details required to access the course. Once a participant is registered, access to the course will be available for the number of days outlined in the course description.
Substitutions
Participant substitutions are permitted only if the original participant has not accessed any portion of the course AND the organization’s representative emails their request to info@evolutiongroupinc.com. The password cannot be transferred if the original registrant accessed any portion of the course, including course materials. The new participant must complete the course within 365 days of the original purchase of password(s).
The password can be transferred to another participant one time only. Please send the first name, last name, and email address of the new participant and the name of the person they will be replacing to info@evolutiongroupinc.com. Evolution Group will notify the organization's representative and the new participant when the course is available to access.
Extension to access course
Requests for extended access to a course due to illness or emergency will be considered if submitted in writing to info@evolutiongroupinc.com prior to the course expiration. Course extension requests will be considered on a case-by-case basis, decisions are at Evolution Group’s discretion and are final.
Technical Issues
Evolution Group Inc. is not responsible for any technical issues encountered at the participant’s home, workplace or another access point, or any other circumstances, that prevent access to the course. Requests for access extension will not be considered in these situations.
If Evolution Group Inc. experiences technical issues that affects the availability of the course, access to the course will be extended by the number of days the technical issue was experienced.
Assessments
Passwords
Passwords purchased for the EBW and Winslow Assessments are redeemable within 365 days of purchase. All password purchases are considered final and are forfeited if not used within the 365-day timeframe. Participants will receive a notification email from Evolution Group Inc. with the details required to complete the Assessment.
Note, due to the objectivity and accuracy controls in the Winslow Assessment, approximately 30% of participants will need to retake the assessment due to an inaccurate or positively biased result. The participant is welcome to retake the assessment as many times as needed to complete it. However, the objectivity of the assessment results decreases significantly after a second unsuccessful attempt. No refund or credit will be provided for incomplete assessments, including those incomplete due to inaccurate or positively biased results.
Substitutions
Participant substitutions are permitted only if the original participant has not started the assessment AND the organization’s representative emails their request with the first name, last name, and email address of the new participant and the name of the person they will be replacing to info@evolutiongroupinc.com. The password can be transferred to another participant one time only. Evolution Group will notify the organization's representative and the new participant when the assessment is available to access.
Public On-Site Training
Cancellations
To receive a full refund, requests to cancel the registration(s) must be emailed to info@evolutiongroupinc.com and received no later than 5:00 PM ET., 10 business days prior to the first day of the training program, including any on-demand portion. No refunds will be issued after this time, however, the full credit may be applied to Evolution Group products to be complet within 365 days of the original contract approval, otherwise, the credit will be forfeited. All refunds will be issued by Evolution Group Inc. within 10 business days of the cancellation request, to the original method of payment. Financial institutions may take longer to process the refund.
If Evolution Group cancels or reschedules the on-site training for any reason, including inclement weather, the option to receive a full refund or a credit is available. The credit may be applied against a purchase of Evolution Group Inc.'s other products and must be used within 365 days of the original purchase date. Evolution Group is not responsible for any costs incurred by the participant such as travel, accommodations, cancellation fees, etc.
Substitutions
Participant substitutions are permitted up to 1 business day prior to the start of the course. Please email the first name, last name, and email address of the new participant and the name of the person they will be replacing to info@evolutiongroupinc.com.
Private Webinars, On-Site Sessions/Training, Consulting, and Coaching
Cancellations
To receive a full refund, requests to cancel a webinar must be emailed to info@evolutiongroupinc.com and received no later than 5:00 PM ET., 10 business days prior to the first day of the webinar including any on-demand portion. No refunds will be issued after this time, however, the full credit may be applied to Evolution Group products, only once, and work must be completed within 365 days of the original contract approval, otherwise, the credit will be forfeited. All refunds will be issued by Evolution Group Inc. within 10 business days of the cancellation request, to the original method of payment. Financial institutions may take longer to process the refund.
To receive a full refund, requests to cancel an on-site session/training must be emailed to info@evolutiongroupinc.com and received no later than 5:00 PM ET., 20 business days prior to the start of on-site training, including any on-demand portion. No refunds will be issued after this time, however, the full credit may be applied to Evolution Group products, only once, and work must be completed within 365 days of the original contract approval, otherwise, the credit will be forfeited. All refunds will be issued by Evolution Group Inc. within 10 business days of the cancellation request, to the original method of payment. Financial institutions may take longer to process the refund.
To receive a full refund, requests to cancel Consulting and Coaching must be emailed to info@evolutiongroupinc.com and received no later than 5:00 PM ET., 5 business days prior to the first session. No refunds will be issued after this time, however, the full credit may be applied to Evolution Group products, only once, and work must be completed within 365 days of the original contract approval, otherwise, the credit will be forfeited. All refunds will be issued by Evolution Group Inc. within 10 business days of the cancellation request, to the original method of payment. Financial institutions may take longer to process the refund.
Rescheduling
Private Webinars, On-Site Sessions/Training, Consulting, and Coaching can be rescheduled at a mutually convenient time. Any costs incurred by Evolution Group due to rescheduling will be invoiced and must be reimbursed in full (e.g. travel, accommodations, and cancellation fees), prior to the rescheduled start date. Notice of the need to reschedule must be emailed to info@evolutiongroupinc.com up to 24 hours in advance of the scheduled virtual event and 5 business days in advance of the scheduled on-site event. The rescheduled event must be delivered within 365 days of the approval of the service.
Any policies in this document pertaining to participant substitutions and technical issues also apply to Private Webinars, On-Site Sessions/Training, Consulting, and Coaching
Pre-Paid Invoices
In cases where the client organization has requested an invoice for work to be determined and delivered at a later date, the client has 365 calendar days from the date of the invoice to use the credit. No refunds will be issued for Pre-Paid invoices, and credits not used within the 365 business day period will be forfeited.
Cancellation Prior to Payment of Invoice
In cases where the client organization cancels the work prior to payment being received by Evolution Group Inc., the invoice must be paid if the product or service is not cancelled within the time periods listed above.
Notwithstanding all of the above, Evolution Group will take all reasonable steps to ensure that everyone has an enjoyable learning experience. We welcome your feedback by sending all questions and concerns to info@evolutiongroupinc.com